Terms of service

Welcome to Prepora. These Terms of Service govern your access to and use of prepora.us, including the purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Prepora

Prepora operates an online retail website at prepora.us, offering products to customers in the United States.

We aim to provide accurate product information, transparent pricing, clear order terms, and reliable customer service. All information presented on our website is intended to help customers make informed purchasing decisions.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide during checkout is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not use the website to engage in fraudulent, abusive, or unauthorized activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colors, and other information displayed on our website are accurate and up to date.

However, minor differences may occur due to screen settings, lighting, manufacturing variations, or other circumstances.

If you have questions about a product before placing an order, please contact our customer service team for clarification.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or update product availability when necessary. If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, which may include a refund of the unavailable item.

We do not knowingly accept orders for products that we are unable to fulfill.

5. Pricing and Payment

All prices displayed on our website are shown in U.S. dollars unless otherwise stated.

Prices, product information, and promotions may be updated from time to time. Any applicable taxes, shipping charges, or other costs will be disclosed during the checkout process before you complete your purchase.

Payment must be successfully authorized before an order can be processed.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Orders and Order Acceptance

Placing an order on our website constitutes a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email. An order confirmation acknowledges that we have received your order but does not necessarily guarantee that the order can be fulfilled.

We reserve the right to cancel or decline an order when reasonably necessary, including in cases involving:

  • Incorrect product or pricing information;
  • Product unavailability;
  • Suspected fraudulent or unauthorized transactions;
  • Incorrect customer information;
  • Technical or system errors; or
  • Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

7. Shipping and Delivery

Shipping costs, available delivery methods, and estimated delivery times are provided on our website and/or during checkout.

Delivery estimates are provided in good faith and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, or other transportation disruptions.

Customers are responsible for providing a complete and accurate shipping address. Prepora is not responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.

For detailed information regarding shipping methods, costs, processing times, and delivery estimates, please review our Shipping Policy.

8. Returns and Refunds

Our return and refund procedures are described in our Return & Refund Policy.

Customers should review that policy before placing an order. Where a return is eligible, customers must follow the applicable return instructions and conditions.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in a customer's account may vary depending on the payment provider or financial institution.

We will not intentionally deny a return or refund that is expressly permitted under our published Return & Refund Policy.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation or modification requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Any eligible cancellation or refund will be handled according to our applicable policies.

10. Customer Accounts

Certain features of our website may allow customers to create an account.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You agree to provide accurate information and to notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.

11. Prohibited Uses

You may not use our website to:

  • Violate any applicable law or regulation;
  • Engage in fraudulent or deceptive activity;
  • Attempt to gain unauthorized access to our systems;
  • Interfere with the operation or security of our website;
  • Copy or misuse website content without authorization;
  • Submit false or misleading information;
  • Use automated systems to interfere with the website; or
  • Engage in any activity that could harm Prepora, our customers, or our service providers.

12. Intellectual Property

Unless otherwise stated, the content available on prepora.us, including text, logos, graphics, product photographs, designs, page layouts, and other materials, is owned by or licensed to Prepora and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial purposes in connection with using our website and purchasing our products.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission.

13. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, website functionality, or other business operations.

Third-party services may have their own terms and privacy policies. Prepora is not responsible for the independent practices or policies of third-party service providers.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect information provided through our website.

Please review our Privacy Policy before using our website or placing an order.

15. Website Accuracy and Availability

We strive to keep our website accurate, secure, and available. However, we do not guarantee that the website will always operate without interruption, errors, or temporary unavailability.

We may update, modify, suspend, or discontinue portions of the website when reasonably necessary.

We also reserve the right to correct typographical, pricing, product, or technical errors when identified.

16. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an "as available" basis.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Prepora will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or the purchase or use of our products, except where such limitation is prohibited by law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another party's rights.

This provision does not limit any rights or remedies available to you under applicable law.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, services, or applicable legal requirements.

When we make changes, we will update the effective date shown at the beginning of this page.

Your continued use of our website after the updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms are governed by applicable laws of the United States and, where applicable, the laws of the state in which Prepora operates, without regard to conflict-of-law principles.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections provided by the laws applicable to their transaction.

21. Contact Us

If you have questions about these Terms of Service, your order, or our website, please contact us:

Brand: Prepora
Website: prepora.us
Email: 3013  Pringle Drive Chicago, IL 60605
Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM

We aim to respond to customer inquiries as promptly as reasonably possible.

22. Acceptance of These Terms

By accessing prepora.us, creating an account, or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.

If you do not agree with these Terms, please do not use our website or place an order.